FAQ

Welcome to Pingco's Discus website.These terms and conditions govern the use of this website. This Site is owned and operated by Pingco LLC .By using this website, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.If you disagree with any part of these terms and conditions, please do not use our website.

 Terms and Conditions


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America

Privacy Notice

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and/or online purchase.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Shipping Information

We always try our best to disclose the latest condition of the fish and check for their health before the shipment and we always here if you need help before or after the delivery of the fish.

We place extra special care in packaging and shipping your order to ensure every discus arrives safely and healthy to you. We use fully Styrofoam lined boxes, all fish will be use quadruple-bagged in aged water with opaque black liners and filled with pure oxygen, along with two or four heating pads, if needed.

 We only ship in the USA including Alaska, excluding PR and Hawaii. Customers are responsible for all additional shipping costs. Delivery expenses vary depending on destination, order size, and weight. When you call or email to place an order, we will quote you a shipping price.

We will shipping all of our fish with FedEx or UPS overnight to your door. The shipping box will be dropped off at FedEx or UPS in the evening and your order will typically arrive by 10:30 am the next morning. But some areas have a later delivery time.

Once your order has been completed. We will notify you via email that we have received your order and arrange your delivery day. Once we have secured a delivery date your discus will be separated into their ship out tank. Two days before your ship out date your discus will begin their conditioning period and be prepped for shipping. We ship out orders Monday through Thursday for delivery the next morning.

Live Arrival Guarantee

Pingco`s discus guarantees the fish will be alive when you receive it.

In the event of a DOA

     1.you must take a clear photo and 8 second video of the dead fish inside the UNOPENED bag. Any alterations in the shipping bag will void this policy.

  1. Sent photo and video within TWO HOURS of receiving your fish to pingcodiscus@gmail.com

Refund, Cancellation and Return policy

  1. We will refund your money or give you store credit for future purchases, Shipping costs are not covered under the guarantee, we do not refund shipping cost.
  2. we cannot accept any fish shipped back to us.

     3.If you need to cancel your order, there will be a 20% restocking fee.

 

* Discus sizes or color are not guaranteed. Occasionally a discus may be smaller or larger than the size listed. Typically all discus will be within a quarter of an inch of the listed size. We will not refund or replace any discus that is within 0.5 inch of the listed size.